When you're busy they all start looking alike
even to the professional eye.
This is only a story because it involves a wrong body, peoples' emotions and a funeral home, otherwise it's just another dispute over poor customer service.
This kind of mix up doesn't happen often but it does happen. Mostly due to the fact that a lot of funeral homes are now corporately owned and when your loved one's body is removed from the place of death most likely it will go to a care center that is not connected to the individual mortuary. There the body is embalmed, dressed, prepped and casketed. Some care centers deal with numerous cases a day and like any other high volume operation mistakes get made.
My associate had a switched body case just before I started here. He had two visitations on the same night and not enough help. Just too busy and lo and behold...right casket, right suit, wrong body. The first family arrives and the son walked up to the deceased, looked perplexed and said, "Why did you shave my Dad's mustache?" My buddy's thinking "Mustache?" Then a little kid blows the whole thing wide open. "Hey!!!!! That's not Uncle John!!!!" To make a long story short the bodies get redressed and the family gets the price of the visitation and the casket comped.
I remember when he told me this story I said to him, "You mean that you took them all the way back in the prep room, undressed both guys, redressed them, recasketed them and then got them back to the viewing rooms?" "Yeah," he said. I looked at him and smiled. "Wouldn't it have been easier to just switch the heads?"
Ha ha. Funeral home humor.
Just in: Video of the funeral fiasco. I guess if it was your loved one it would be hard to find the humor in the situation.